frequently asked questions
Quoting process
If you wish to receive a quote on any of our hire items, please add your items to your wish list and send through. We will email you back a formal quote with the items available . To lock in your hire we require a 25% first payment.
minimum hire spend
For southern Tasmania we have a minimum hire spend of $300.00 + delivery fees. Outside of this area is a minimum of $500.
We do also offer a dry-hire service if you wish to pick up an order, the minimum spend is $100.00.
How long is the hire period?
Our standard hire time is Friday to Monday, an increase to pick up Thursday or return on Tuesday can be accommodated on a case by case basis. Peak wedding season times may incur an additional charge as weekday weddings become increasingly popular.
Advice on hire pieces
We pride ourselves on providing a thorough and friendly service! We love weddings and are more than happy to assist with planning your styling with you. We will be having regular open days where you can pop in and check out our collection and ask plenty of questions.
If you need some one on one time with our stylists to assist in your wedding planning then please book a consultation on the below link.
deliveries
Our delivery fees are quoted depending on various factors. We require the venue or location of your event and your finalised order to quote your delivery cost.
Included in the cost is
- Collecting and packing your order plus time to load the truck
- Paying staff for time taken to travel to your location.
- Unload your ordering plus extra time it takes to ensure delivery is left in correct place, and venue and client informed of the drop off occurring.
- Travel from your location back to the warehouse
- And then returning for pickup means another trip plus unpacking!
What is the difference between delivery and set up?
While our delivery drivers are pretty good at doing everything asked of them, we try not to confuse them too much by asking them to style your day too.
They will assemble any arbours and backdrops and set out large items as long as there is someone on site to meet our delivery crew to direct them where to place them. You will need to arrange a specific time to meet. If there is no one there to meet us at the specified time, then we will leave the pieces assembled for you to move yourselves.
If you do require set up in addition to deliver we can easily arrange that! This involves our experienced wedding stylists coordinating with you the exact placement of all your pieces. We will work closely with the venue and your self to provide a personalised service.
What time will my delivery arrive?
2 weeks prior to your event date, we will be in contact to arrange further details with you. We will find out your preferred delivery and pickup dates and times, on-the-day contact, and venue access notes. All delivery times are given allow an hour window but we will be in touch on the day to liaise with appropriate contact.
Can I change my order before my event?
Please select your hire items and only lock them in when you are certain. Once we have received your first payment we do not allow items to be changed due to loss of opportunity.
What happens if something gets damaged or isn’t returned?
All of our hire booking fees cover an appropriate level of cleaning : ie candle holders are expected to be returned with wax and we have taken that into account when deciding hire fees.
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.
If an item is returned damaged or very unclean but repairable or requiring professionally cleaning, you will be sent an invoice for the cost of us outsourcing this and payment is required within seven days.
Let’s make something beautiful together! Have we got what you need to bring your vision to life? Keep an eye out on socials for our next open day, or send us through your hire cart to start the planning process.
